Our Booking Terms & Conditions

BOOKING AND PAYMENT CONDITIONS

NOTE: Payment of your deposit is considered acceptance of these conditions

Back Track Adventures, ABN 23910991873, act as Travel Agents and Tour Operators contracting some services from other tour operators, Travel Agents, Airlines, Hotels and others, herein referred to as Service Providers.

 

PAYMENT OPTIONS

All prices are based on payment by cash, cheque or EFTPOS.

  • Payments made via direct deposit take up to 3 business days to process. Please notify your consultant of your payment once it has been processed. Payment can be made by direct deposit as follows:

BANK: ANZ FORTITUDE VALLEY

ACCOUNT NAME: BACK TRACK ADVENTURES

BSB: 014240

ACCOUNT NUMBER: 371419046

REFERENCE: YOUR SURNAME + TOUR NAME AND/OR NUMBER

  • Cheques – please make all payable to BACK TRACK ADVENTURES.

Cheque payments (including bank cheques) require 5 business days to process.

Cheques will not be accepted for travel within 7 working days of travels.

  • Credit card surcharges will apply when paying by credit card. The relevant credit card fee is applied when processing

Visa & Mastercard (Australian issued) — 1.65% & 1.45% respectively – Amex — 2.2% – International credit card — 3.25%

You can also pay using our Customer Payment Link. Card fees will be automatically calculated by Travelpay according to your card.

If payment is not received from the card issuer or its agents for any reason you agree to pay all amounts due immediately.

 

 

PRICES AND VALIDITY

Please note that all prices are subject to change at any time, with or without notice.

Airfare quotes are valid only within ticketing deadlines and airfares and taxes are subject to change until paid in full.   Prices for tours and all land arrangements are based on costs and exchange rates applicable when this costing was printed.

Wholesalers and Tour operators reserve the right to adjust prices whether or not you have already made full payment.

 

DEPOSITS & FINAL PAYMENTS

You will be required to pay a deposit to confirm your booking.  Deposits are at all times non-refundable (subject to your rights under the Australian Consumer Law).

Final payment is required no later than 8weeks prior to departure unless otherwise stated.  Some airfares or services must be paid in full at the time of booking.

 GSTPlease note GST is currently applicable on all domestic travel, courier fees, cancellation fees, service charges and credit card charges.

 

 

NAMES AS PER PASSPORT

Please advise names of travellers EXACTLY as per the passport. If you do not advise names EXACTLY as per Passport details we will need to charge you for all reissue costs incurred, such as cancellation fees for airlines, courier fees, etc.

 

 

PASSPORT & VISAS

All travellers, regardless of nationality, require a passport to depart and enter Australia and all other countries.

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. 

For International travel your passport must have a validity of at least 6months beyond return date and at least 4 clear pages.  Non-Australian citizens require a valid re-entry visa.

 

 

TRAVEL INSURANCE

Please note Travel Insurance is strongly recommended for all travel and is compulsory for any trek/tour bookings.

We strongly recommend taking out insurance when paying deposits. This may cover cancellation costs for any unforeseen circumstances – please refer to individual insurance policy for details of cover.

 

TRAVEL ADVICE

Please refer to The Department of Foreign Affairs website for current travel advice for your destination.

 

 

CANCELLATION BY BACK TRACK

Back Track Adventures (BTA) reserves the right to cancel a departure and will advise you of such cancellations no later than 60 days before the tour departure date. If you do not pay the balance of your total booking cost within 60 days of departure, Back Track reserves the right to cancel your booking and you will lose your deposit.

Force Majeure – BTA will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of BTA and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.  In the event of ‘Force Majeure’ or government travel advice, BTA reserves the right to cancel a departure at any time.

With any form of cancellation, BTA will diligently try to offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking BTA will refund the difference to you. If you do not accept alternative arrangements BTA will refund all payments you have made, (in case of ‘Force Majeure’ or government travel advice refunds will be less any unrecoverable costs). BTA will not be liable for any additional costs incurred by you.

 

 

CANCELLATION BY YOU

If you wish to cancel all or any part of your booking, we must receive notification of cancellation in writing. Your cancellation is confirmed at the date written notification is received. 

All cancelled bookings will be subject to cancellation penalties which may be as high as 100% of the total booking costs. 

At all times your deposit is non-refundable.

Cancellation fees apply depending on terms and conditions of Back Track Adventures, individual airfares and travel companies. For all Back Track Adventures operated tours, if you cancel prior to final payment and wish to rebook on another tour within 12months you will be charged a $100 administration fee.  If you cancel within 60days of travel the cancellation penalty will be 100% of all monies paid.

Cancellation fees for air tickets will apply as determined by Airline Tariff Regulations.  No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. No refunds will be made if you leave a trip for any reason after the trip has begun. You may be able to claim cancellation costs through your insurance policy. Please refer to the individual cancellation policy of your insurance provider for further details.

 

 

CANCELLATION BY WHOLESALERS AND AIRLINES

Wholesalers reserve the right to cancel a departure and will advise you of such cancellations no later than 56-28 days (90 days for Antarctica

and High Arctic) before the tour departure date. If due to ‘Force Majeure’ or government travel advice, Wholesalers however, reserve the right to cancel a departure at ANY time. Force Majeure:- Wholesalers will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of Wholesalers and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes. With any form of cancellation, most wholesalers will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking they will refund the difference to you. Wholesalers will not be liable for any additional costs incurred by you.

If you do not accept alternative arrangements most wholesalers will refund all payments you have made. In case of ‘Force Majeure’ or government travel advice refunds will be less any unrecoverable costs.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

 

 

CHANGE FEES

Fees may also apply where a booking is changed and when tickets or documents are re-issued.

Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.

 

 

AGENCY

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service

providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers.  Any services we provide to you are collateral to that agency relationship. Our obligation to you is to make travel bookings on your behalf (expressly authorised by you) and to arrange relevant contracts between you and travel service providers where necessary.  We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.

We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.

Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

 

 

LIABILITY

To the extent permitted by law, neither Back Track Adventures nor any of its related bodies corporate, directors, employees or agents accept any

liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

 

 

FEEDBACK

Your feedback is vital to our success and growth as a business, so we welcome all your feedback on your experience with Back Track Adventures. If you are happy with our expertise and service please let us know! If at any time you are less than happy with the expertise or service you receive from a Back Track consultant please let them, or our General Manager, Leanne Flannagan-Smith, know so that we can rectify the situation. Leanne can be contacted at any time either by phone on 38507600 or by email leanne@backtrack.com.au